Shipping & Return
At JSR Supplies, we strive to provide our customers with the highest quality electrical and fastening solutions. We understand that sometimes, the product you receive may not be exactly what you ordered. In such cases, we offer a 30-day return policy to ensure your satisfaction.
Return Process
If you need to return a product, please follow these steps:
- Contact our customer service team within 30 days of receiving your order. You can reach us via email, and our friendly representatives will guide you through the return process.
- Provide us with your order details, including the product name, order number, and reason for the return. This information will help us expedite the return process and ensure a smooth experience for you.
- Once we have received your return request, we will provide you with a return authorization number (RMA). Please make sure to include this number with your returned product.
- Package the product securely, ensuring that it is in its original condition and packaging. Include all accessories, manuals, and any other items that came with the product.
- Ship the product back to us using a reliable shipping method. You will be responsible for the return shipping costs, unless the product is not the same as what you ordered.
- Once we receive the returned product, our team will inspect it to ensure that it meets our return policy criteria.
- If the product meets our return policy criteria, we will process your refund or exchange as per your preference.
Free Return for Incorrect Products
If the product you receive is not the same as what you ordered, we will cover the return shipping costs. Simply follow the return process outlined above, and we will provide you with a prepaid shipping label to return the incorrect product to us.
Refund or Exchange
Upon receiving your returned product, we will process your refund or exchange within a reasonable timeframe. If you choose a refund, we will credit the original payment method used for the purchase. If you prefer an exchange, we will ship the replacement product to you as soon as possible.
Please note that refunds may take some time to reflect in your account, depending on your bank or credit card provider's policies.
Should you have any further questions or concerns regarding our shipping and return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase from JSR Supplies.